We do not offer refunds if you have chosen an inadequate item: wrong size, color or style.
You may return the unworn item(s) of receiving the item and exchange it with other item(s) that has the same price, or:
- You must pay the difference if item is higher in cost.
- You will lose the difference if exchanged item is less in cost.
- If the item you desired is out of stock, Customer Care will contact you to discuss further.
- Please note that for underwear and swimwear, we will not accept any return if the hygiene seal has been removed.
- If you chose the wrong size bikini, you may exchange it.
- Custom-sized items are non-exchangeable nor refundable.
If you report a defect to us, we will evaluate whether the defect originates from a misuse or from production. Please email the picture of the faulty product and provide us with more information (conditions of occurrence, date of purchase, copy of invoice). Customer Care will evaluate the origin of the problem, and detail the solution to each case:
Defects originate from misuse by customer
Defects may occur from a misuse. In this case we will not replace the item(s).
Defect originate from production process
We will repair or exchange item depending on your choice of replacement. You will ship the defect back to us, and we will ship the chosen replacement for free.
We may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
Cancellation by Customer (non-defect product)
If you have made a mistake with your order after you have submitted it to the website, please contact kms@soltiactivewear.
Items sold at a lower price; such as in sale category, cannot be exchanged, returned, nor refund.
Custom-sized items may not be cancelled. Please make sure given details are precise.